Make Tímes / Shíppíng
S I G N A T U R E C O L L E C T I O N
All items from the Signature Collection are made-to-order ~ this means that each piece is handmade following the item design, sizing, and metal you have specified when placing your order. This process can take between 2-3 weeks for 'standard' pieces, and up to 6 weeks for highly carved pieces. This includes the hand-carving and sizing of your item, lost wax casting in the metal of your choice, and a magical polishing for that cosmic sheen.
Items such as patches are cut and stitched completely by hand. Please allow 2-3 weeks for these items to be made (before postage).
All Signature Collection items come in a custom jewellery box, lovingly wrapped in customised recycled paper packaging. Multiple items will each have their own box, although will be wrapped together unless specified otherwise.
C U S T O M O R D E R S
Custom orders also follow the handmade process ~ hand-carving and sizing, casting, and finishing ~ although they can take slightly more time due to the design and consultation process. The timing for custom work is estimated at around 6-8 weeks before postage.
All custom items come in a custom jewellery box, lovingly wrapped in customised recycled paper packaging. Multiple items will be packaged and wrapped individually.
P R I C I N G + P A Y M E N T
The use of a currency converter is optimised to help display prices in selected currencies other than Australian Dollars (AUD). These include NZD, USD, CAD, GBP, EUR, and JPY, with the conversions automatically updated twice daily inline with their current global exchange rates. Please note that the AUD price of each item will not change, although the international currency price will slightly fluctuate accordingly.
At final checkout, the total purchase price will be displayed in Australian Dollars, as this is the store's standard currency; with all online payments processed in Australian dollars.
The amount billed to your credit card or debited from your bank account may differ slightly to the price shown at the checkout due to any currency conversions and bank or processing fees that may be incurred.
Afterpay offers a convenient interest-free 'buy now, pay later' option that allows you to receive your item, while your payment is split over four equal instalments due every fortnight. You will see this as a payment option once you have reached the checkout. If you would like to pay via Afterpay, just select the icon and follow the quick set-up process via their platform.
(This payment option is only available to Australian and New Zealand residents.)
Please note that the total payment limit with Afterpay is $2000 AUD.
Feel free to check out the Afterpay website for further info.
S H I P P I N G
Cosmic Artifact offers free domestic and worldwide shipping on all orders, tracking included ~ !
That word again is FREE ~ ! :))
Domestic shipping within Australia ~ should take approx. 1-3 business days
International shipping ~ should take approx. 5-10 days, depending on your location
Items are shipped with Australia Post from Melbourne, Australia, with tracking included. Please ensure all postage/address details are correct at the time of completing your purchase.
A tracking number will be provided once your order has shipped ~ please keep updated via the Australia Post tracking page.
Please read the guide above to get an idea of making times for Signature Collection and Custom orders...
For all International orders ~ depending on your country of residence, there may be customs taxes or other import fees upon receiving your package ~ this will be the responsibility of the addressee. Unfortunately, I am unable to determine or control what these taxes or fees may be ~ please refer to your local post office or customs office for more information.
Please note that Cosmic Artifact is not responsible for lost or damaged items once your package has left the studio.
S T A Y I N T H E L O O P ~ !
You will be updated on the progress of your order via the email address you have provided at check-out ~ please add firstname.lastname@example.org to your address book for hassle-free communications.
Cosmic Artifact will be in touch upon receiving your order, and again when your order is ready to ship. Incase you have any questions, or would like to contact me at any time / for any reason, please email email@example.com.
At the time of placing an order, you can choose to agree to being contacted in the future by email ~ with offers, new products, and updates (referred to as 'opt-in').
Cosmic Artifact is committed to respecting your privacy, and ensures that all the information you provide will be collected and managed in accordance with the Australian Privacy Act.
Your personal information will never be disclosed to persons or entities outside of Cosmic Artifact.
Further questions? Please visit the FAQs.
For all other enquiries, please be in touch via the Contact page.
Thank you ~ !