S I G N A T U R E C O L L E C T I O N
All items from the Signature Collection are made-to-order ~ this means that each piece is handmade following the item design, material, and sizing you have specified when placing your order. This process can take between 10-12 days for 'standard' pieces, and up to 3 weeks for highly carved pieces. This includes the hand-carving and sizing of your item, lost wax casting in the metal of your choice, and a magical polishing for that cosmic sheen.
Some charms and pendants featured in the Signature Collection have been moulded and cast from existing items ~ the timing for these is approximately 10 days (before postage).
Items such as patches are cut and stitched completely by hand. Please allow 10 days for these items to be made (before postage).
All Signature Collection items come in a custom jewellery box, lovingly wrapped in customised recycled paper packaging. Multiple items will each have their own box, although will be wrapped together unless specified otherwise.
C U S T O M O R D E R S
Custom orders also follow the handmade process ~ hand-carving and sizing, casting, and finishing ~ although they can take slightly more time due to the design and consultation process. The timing for custom work is estimated at around 3-4 weeks before postage.
All custom items come in a custom jewellery box, lovingly wrapped in customised recycled paper packaging. Multiple items will be packaged and wrapped individually.
C O S M I C T R E A S U R E S
Cosmic Treasures items are generally ready to ship, and are prepared within 3 business days of receiving your order.
Each Cosmic Treasures item comes in a handmade hand-painted leather drawstring bag, lovingly wrapped in customised recycled paper packaging. Multiple items will each have their own suede bag, although will be wrapped together unless specified otherwise.
Please note that items ship together ~ this means that if your order contains a Signature Collection item or custom piece, it can take 2-3 weeks before postage.
P R I C I N G + P A Y M E N T
All prices are displayed in Australian Dollars (AUD), with all online payments processed in Australian dollars. Prices shown include a 10% Goods and Services Tax (GST).
The amount billed to your credit card or debited from your bank account may differ slightly to the price shown at the checkout due to any currency conversions and bank or processing fees that may be incurred.
S H I P P I N G
Cosmic Artifact offers free domestic and worldwide shipping on all orders, tracking included ~ !
That word again is FREE ~ !
Items are shipped with Australia Post from Melbourne, Australia, with tracking included. Please ensure all postage/address details are correct at the time of completing your purchase.
A tracking number will be provided once your order has shipped ~ please keep updated via the Australia Post tracking page.
Please read the guide above to get an idea of making times for Signature Collection and Custom orders...
For Cosmic Treasures items ~ please note that items ship together ~ this means that if your order contains a Signature Collection item or custom piece, it can take 2-3 weeks before postage.
For all International orders ~ depending on your country of residence, there may be customs taxes or other import fees upon receiving your package ~ this will be the responsibility of the addressee. Unfortunately, I am unable to determine or control what these taxes or fees may be ~ please refer to your local post office or customs office for more information.
Please note that Cosmic Artifact is not responsible for lost or damaged items once your package has left the studio.
S T A Y I N T H E L O O P ~ !
You will be updated on the progress of your order via the email address you have provided at check-out ~ please add email@example.com to your address book for hassle-free communications.
Cosmic Artifact will be in touch upon receiving your order, and again when your order is ready to ship. Incase you have any questions, or would like to contact me at any time/ for any reason, please email firstname.lastname@example.org.
At the time of placing an order, you can choose to agree to being contacted in the future by email ~ with offers, new products, and updates (referred to as 'opt-in').
Cosmic Artifact is committed to respecting your privacy, and ensures that all the information you provide will be collected and managed in accordance with the Australian Privacy Act.
Your personal information will never be disclosed to persons or entities outside of Cosmic Artifact.
Further questions? Please visit the FAQs.
For all other enquiries, please be in touch via the Contact page.
Thank you ~ !