FAQs

Answers to the questions you never knew you had....

 

 

What is Cosmic Artifact ~ ?

Cosmic Artifact is an ongoing collection of handmade jewels and one-of-a-kind custom pieces, crafted and curated in Melbourne by Grace Griffin. 

 

Why are all Signature Collection pieces made-to-order ~ ?

I only make what is neccessary, as a more sustainable approach to creating an abundance of stock in advance...

Timing-wise, this means you may have to be that little bit more patient, while your piece is made by hand, especially for you. I work with specialised jewellers wax to carve each piece from scratch, then cast your item in your choice of precious metal.

The approximate timing is listed within each item description. Please visit the Make Times / Shipping page for further time guides.

 

Can I modify an existing design from your collection ~ ?

Most of the time, yes ~ ! Because each piece is made-to-order, I can offer some flexibility with existing designs. Some variations include ~ creating your piece in gold instead of silver, alternate/additional carvings, custom chain lengths, and engraving.

Please be in touch below or via the Contact page, and I'll see what I can do ~ !

 

I would like something custom, something cosmic...  What is possible ~ ?

I am open to all ideas for custom jewels that you may have in mind ~ please visit the Custom page for an insight into what is possible, and to view the custom gallery.

 

What kind of materials do you work with, and could I get my item in gold ~ ?

My metal of choice is sterling silver (.925), although I am open to requests in gold karat variations. Please send an enquiry mentioning your desired piece + karat value below or via the Contact page and we'll see what's possible.

 

Do you set gem stones ~ ?

The Signature Collection will soon accompany Australian Boulder Opal in upcoming designs ~ stay tuned ~ !

 

Where are your pieces made ~ ?

All pieces are designed, handcrafted and hand-finished by me in my Melbourne studio. In addition, all suppliers are local, which also allows timing to be kept to a premium in terms of turn-around.

 

How do I determine my ring size ~ ?

Please enter your details below or email studio@cosmicartifact.com with your postage information and I will send you a re-usable ring sizer free of charge :)

For further sizing information, please visit the Ring Sizing page. Please be as accurate as possible when determining your size ~ make sure it is a comfortable fit for you and can be taken on and off with ease.

 

My ring size is not listed with the piece I'm interested in...

Please send an enquiry below or via the Contact page, and I'll see what I can do ~ !

 

What currency are your pieces listed in ~ ?

Each piece is listed in Australian Dollars (AUD), while a currency converter helps display prices in selected currencies including NZD, USD, CAD, GBP, EUR, and JPY. The conversions are automatically updated twice daily inline with their current global exchange rates.

Once you reach the checkout, all payments are processed in Australian Dollars. Payment options include Paypal, Apple Pay, American Express, Mastercard, Visa, and Afterpay.

For further info, please head to the Make Times / Shipping page.

 

What is Afterpay ~ ?

Afterpay offers a convenient interest-free 'buy now, pay later' option that allows you to receive your item, while your payment is split over four equal installments due every fortnight. Just select Afterpay at checkout, and follow the quick set-up process via their platform.

(This payment option is only available to Australian and New Zealand residents.)

Please note that the total payment limit with Afterpay is $1000 AUD.

Feel free to check out the Afterpay website for further info.

 

Do you ship worldwide ~ ?

Yes ~ !  Free worldwide shipping is offered on all orders ~ ! Please visit the Make Times / Shipping page for further information.

 

How soon can I expect to receive my magical item ~ ?

I do my best to create and/or ship your piece as soon as humanly possible. The approximate timing is listed within each item's description. You will also be kept updated along the way with correspondence via email. Please visit the Make Times / Shipping page for further time guides.

 

Where can I find information regarding returns and repairs ~ ?

Please visit the Returns / Repairs / Care page for all related information.

 

Is the future really cosmic ~ ? 

Indeed it is ~ !

 

I have an enquiry that is not listed above...

Please be in touch below and I'll do my best to get back to you as soon as possible.  Thank you ~ !

~